Damaged/Defective

Item Form

Damaged or Defective Items

If your order arrives damaged or defective, you must report the issue within 24 hours of receiving the package by completing this Damaged/Defective Item Form.

To qualify for a replacement or refund:

The damaged product must be documented and returned (if required).
Wine accessories will only be exchanged for the same type of item purchased (color may vary).
Incorrect items must also be reported within 24 hours.

First name

Last name

Phone

Order number

Purchase date

Delivery date

Name of product(s)

How many were affected?

Issue description

Please upload clear photos of the damaged/defective product & packaging.

I understand this form must be submitted within 24 hours of receiving my order to be eligible for review.

Damaged/Defective

Item Form

Damaged or Defective Items

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