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Refund Policy

Sip Confidently

All Sales Are Final
 

All sales on wine bottles (big, small, or tasters) and wine accessories are final. Due to the nature of our products, we do not offer refunds or exchanges unless your item arrives damaged or is deemed defective upon delivery.

 

Damaged or Defective Items

If you receive a damaged or defective item, please complete the Damaged/Defective Item Form at the bottom of our website within 24 hours of receiving your order.

 

Once submitted:

  • You may be eligible for a replacement or refund.

  • Damaged or defective wine accessories will be exchanged for the same type of accessory originally purchased (e.g., an electric corkscrew for another electric corkscrew—color may vary).

  • Damaged items must be returned by mail or dropped off locally before a replacement can be issued.

  • Incorrect items must be reported within the same 24-hour window.

 

Custom Orders

We offer custom labels and personalized wine glasses (stemmed or stemless) for all occasions, including birthdays, anniversaries, weddings, bridal gifts, Valentine’s Day, Sweetest Day, and more.

 

Order Requirements

  • All custom orders must be placed at least 7 business days in advance (excluding weekends and holidays).

  • Rush Fee: A $25 rush fee applies to any custom orders placed within 7 days of the requested date.

  • No same-day custom orders will be accepted.

 

Approval & Payment

  • You will receive a mock-up of your custom label prior to printing.

  • Once approved, full payment must be submitted via Cash, CashApp, Credit Card, or PayPal (note: PayPal payments incur a $3–$5 fee).

  • Any changes requested after the label is printed and cut will incur a $10 reprint fee.

 

Pricing

Custom pricing may vary depending on the design complexity for labels and glasses.

 

Additional Terms

  • Wine bottles are sold separately and packaged in a sheer gift bag.

  • By placing an order, you confirm that you are at least 21 years of age and legally eligible to purchase alcohol.

  • You acknowledge that you and any intended recipients are not allergic to wine ingredients including but not limited to: fruits, fruit flavoring, sulfites, chitosan, bentonite, kieselsol, and potassium sorbate.

  • You understand MD Wine Collection is not liable for any allergic reactions or sensitivities.

  • Consumption of alcoholic beverages is at your own risk.

 

Thank you for supporting MD Wine Collection—where every bottle tells a story.

 

For questions, contact us or visit the Damaged/Defective Form tab at the bottom of the website.

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